Customer Service: (800) 998-2066 | (718) 998-6666
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Return Policy

47St. Photo Return Policy

Here at 47ST Photo, we strive for 100% customer satisfaction. If you're not fully satisfied with your purchase for any reason, please feel free to return your order to 47St Photo within 30 days from the purchase date. Orders may be returned for an exchange or a full refund.

In order to initiate a return, please contact 47St Photo via phone or email to receive a Return Merchandise Authorization (RMA) to ensure proper processing of your return. Any missing or damaged items within your order must be reported to us within 5 business days of receipt.

Please read all conditions below. If conditions are not met, 47St Photo reserves the right to refuse the return or to charge a restocking fee not less than 15%.

• Shipping and handling charges are non-refundable.
• Extended warranties are non-returnable, and therefore, non-refundable.

Return/Exchange Procedures:

• Contact 47St Photo to receive RMA information via phone (800)-998-2066 or email support@47stphoto.com
• Merchandise can be returned only if in original manufacturer's packaging in the same condition as sold, including all literature/instructions/documentation, unfilled warranty cards, and all supplied accessories. If warranty cards or rebate forms are filled, items cannot be returned for an exchange or refund, and will be returned to you at your expense.
• Please do not place stickers or shipping labels on the original manufacturer's package. Please do not mark the original manufacturer's box with any writing.
• Package any items being returned in a shipping carton. Be sure to include all original packaging and all original manufacturers’ accessories. Any missing items may result in your item being returned to you.
• Include a copy of the invoice, circle any items that are being returned and make note of the reason for your return.
• Non-defective items, that qualified for "free shipping" on the original order and are being returned, will have the standard shipping charges deducted from the amount of the refund or credit.
• Seal the box firmly with packing tape. Write your RMA Number on each side of the box.

For your protection insure the package and ship via a traceable method to:
47st. Photo
Return Department
1635 McDonald Avenue
Brooklyn, NY 11230

• Please ship your parcel back to us freight prepaid. Sorry, 47st Photo cannot accept COD or freight-collect shipments
• Please allow 3-5 business days for your return to be processed by our returns department. All refunds will be credited to the original method of payment and may take up to 7-10 business days to be reflected on your account.
• 47stphoto.com is not responsible for lost or damaged packages.


Television and Large Appliance Returns:

If you aren't 100% satisfied with the item that you purchased, you may return any factory-sealed new or open like-new Television/Large Appliance within 30 days from the shipping date. We'll gladly exchange it or give you a refund, whichever you prefer. All returned or exchanged items must be in their original box and include all the original packing material, manuals, and accessories. When you receive your order, we recommend that you keep all packing materials in case you need to return the item.

If you just don't like it - we will accept your return; we just ask that you pay for return shipping and processing fees. You'll also need to pack the item in its original box with all original packing material, and accessories. We'll arrange for a special shipping carrier to pick up the item from your home. We will provide you with the return shipping and processing fee prior to arranging the TV pick up or exchange.

If your item was damaged in shipping - It is important that you inspect your item (not only the box it came in) prior to signing for it. If the item is damaged (not the carton), please refuse the delivery and contact us at 1.800.998-2066. All damage related claims must be reported within 48 hours after delivery. A replacement will be sent immediately after we are notified about the damage.

If your item does not seem to function properly - we'll help troubleshoot and determine how to solve the problem; if we can't, we'll arrange for service to assess the product. If the service doesn't resolve the issue, we can arrange for a refund or exchange.


International Customers:

Contact 47st Photo to receive return information via phone (1.718.998.6666) or email support@47stphoto.com

Terms and Conditions:

• Orders must be received within 14 days of RMA date.
• All items must be returned in new condition with all original packaging and all included manufacturer accessories (blank warranty card, manuals, cables, etc.)
• Items with timers must show less than 120 minutes of use. Items with shutter counters must show less than 200 exposures.
• 47st Photo is not responsible for any personal information left on any returned merchandise.


Non-Returnable items:

• TVs, combos and monitors 37" and larger once any of the packaging has been opened.
• Computers, Software and Hardware once any of the manufacturer's packaging has been opened.
• All consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, etc.) once unwrapped.
• Any computers built or modified by 47st Photo to customer's specifications.
• Special Order merchandise.
• Underwater equipment that has been submerged.
• Educational tapes and books once unwrapped.


If you have any questions regarding our return policy, please contact our world class customer service team at support@47stphoto.com